Got Questions? We’ve Got Answers!
Basics
What is a food ordering system?
A restaurant food ordering software like Nevista allows diners to order meals directly from the restaurant’s website at ZERO commission. This helps restaurants retain valuable customer data and increase their profit margins.
What is the importance of food ordering systems?
A restaurant’s online ordering system lets customers order food online and helps owners manage orders, track data, and run loyalty programs. Nevista’s ordering system improves customer experience and boosts business by attracting new customers and retaining loyal ones.
Onboarding
What is included in the system setup?
The initial system setup includes start-to-finish support as you collaborate with our onboarding and design teams to build and launch a customised website for your business.
- We’ll hold a kickoff call with your team to understand your brand and vision.
- Our design team will use your brand assets, including logos, photography, and food and drink menus, to create an initial preview of your website.
- Our design team will make any necessary revisions to ensure the website matches your vision perfectly.
Once you’ve given the green light to your final website design, we will launch the website and carefully monitor it to ensure everything works perfectly.
How do I receive orders?
We’ll assist you in obtaining a tablet for order management and a printer for receipts. Our team will take care of the installation at your location.
Do I need to have a website for my restaurant already?
No! our experts will build, optimise, and launch a branded website for you.
Can I get Nevista if I already use other delivery apps?
If you’re using third-party delivery apps to take orders, Nevista is here to help you make the most of each order. We can use the wide reach of these platforms to reach diners and encourage them to place their future orders directly through your own website.
Will my site be optimised for SEO?
Certainly! SEO involves enhancing your website’s search result rankings. Our website templates, developed by Remix, incorporate SEO functionalities to boost your visibility on search engines.
Are Nevista websites mobile-friendly?
Of course!, all Nevista websites are designed to be mobile-friendly and responsive for every visitor.
What happens to my diners’ data?
Your diners, your data. We will help you implement exclusive website offers, identify your top customers, and optimise your menu for upsells. Rest assured that we fully comply with data processing laws, do not share data with third parties, and keep all information secure.
What does Nevista offer for support and training?
You’ll get a customised online training session before your website goes live. We will seamlessly set up your menu, install your hardware and advise you on how to grow your business. Plus, we’re here for you 7 days a week.
Does Nevista charge commissions?
You can take unlimited orders through your own customised website without any commission fees. Our services simply require a low, transparent transaction fee.
Does Nevista own my domain name?
Your domain name will always be under your ownership. When you’re all set to launch your website, we’ll be right there to ensure that your new site shows up on your domain.
How do you attract diners to food delivery via the website?
By providing incentives and exclusive online promotions, restaurants can entice diners to order food online. As stated in the 2023 Deloitte report “The Future of Restaurants: The New Normal and Beyond,” 40% of diners order from restaurants due to discounted prices and deals.
How do diners receive promotions?
When your lovely diners place an order online, the ordering system will ask them to sign in and share contact details such as their phone number and email address. Once joined, they’ll be the first to hear about your fantastic offers, and we will help you tailor your promotions based on your diners’ visits (like how often they order, their typical spending, and their favourite items).
What platform are Nevista websites hosted on?
Our websites are hosted on our partner’s platform, Remix Labs, who specialise in building intuitive websites for restaurant operators.
Branding
What branding do I need to get my website design started?
To get your website design off to a great start, please provide the following branding elements:
- Logo – This will help us integrate your brand identity into the design.
- Food and Drink Menu(s) – Essential for showcasing your offerings.
- High-Resolution Photography – Great photos can speak volumes than words alone.
I don’t have a logo. Can Nevista create one for me?
Yes. No problem at all! We have an in-house team of talented graphic designers who can bring your vision to life.
Pricing
What is the price of Nevista?
Explore our pricing plans on the site. Nevista’s pricing is tailored to your restaurant’s business goals. If you need a custom quote, connect with a Nevista representative to find the perfect plan for your needs
What payment options does Nevista accept?
All transactions are protected with end-to-end encryption via a secure Stripe payment gateway. Customer data is handled with utmost confidentiality, aligning with data protection regulations.
Can I add additional products/services to my current plan?
Absolutely. If you’re an existing Nevista customer and want to update your subscription or add additional services, simply email us at Sales@nevista.co.uk to get started.
What if I want to cancel?
You can cancel anytime with a 30-day notice by contacting our support team.